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1. Introduction
2. Industry Conditions
3. The Customer Survey Score
4. Managing Your Company
5. The Capstone Courier
6. Proformas & Annual Reports
7. Additional Modules
8. Plug-Ins
9. Situation Analysis
10. Forecasting
11. Balanced Scorecard
12. Six Basic Strategies

3.4 Customer Survey Score Demonstration

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3.1 Buying Criteria and the Customer Survey Score
3.1.1 Positioning Score
3.1.2 Price Score
3.1.3 MTBF Score
3.1.4 Age Score
3.2 Estimating the Customer Survey Score
3.3 Stock Outs and Seller’s Market
3.4 Score Demonstration